Terms

How to order

When you complete the checkout process you will be presented with an order confirmation page and you will be able to click through to print your order details. In addition, you will receive an email confirming your order details.

Item availability

If an item is out of stock you will be notified immediately and we will endeavour to find you an alternative solution. 

Pricing & Duties

Prices are shown in US Dollars. The currency converter will show an approximate conversion according to the country you live in. Items outside of the USA maybe subject to import duties and taxes which remain the responsibility of the recipient. Please note that deliveries may be subject to inspection by customs authorities. 

Payment Options

Payment can be made securely online by amex, visa, mastercard, switch or debit cards. If you are shopping from outside the USA, when you place your order your credit card company will convert the transaction to your own currency.

The credit/debit card that is being used must be yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. We can only ship to the billing cardholders address.

 

Gift Wrapping 

Gift boxes can be purchased for $6.75 - We offer a complimentary scarf gift box for purchases over $150.00

Details & Dimensions: 27 x 27 x 2.5cm (10.5 x 10.5 x1″) custom grey scarf box with audrey logo in dark grey & tissue paper.

Refund / Cancellation Policy 

Items may be refunded or exchanged within 14 days of receipt only in the US. We cannot accept returns on other overseas orders. The recipient must notify us via email to returns@audreyinc.com within 48 hours of receiving an item and obtain authorization from us and a return address. Please include your original receipt in the returned parcel, a print out of the email authorizing the return and reason for return. Without these documents we cannot refund or exchange your purchase.

If in the US please send returns to the following address:

Returns Dept - audrey design inc

Park Slope Copy, 123 7th Ave, Brooklyn, NY 11215 USA

Please note that items must be returned new in its original condition, unused, unwashed and with all tags still attached in their original, undamaged packaging. We are unable to accept merchandise that is not received in the above conditions and reserve the right to deny credit if the returned merchandise does not meet our return policy.  

Shipping and handling fees will not be reimbursed - this is the responsibility of the customer.

To receive a refund we will credit the purchaser's credit card for the sum paid for the item (this does not include duties/taxes or postal costs.) Please note that postal costs for returned goods are the customer's responsibility and will only be reimbursed if goods were damaged in transit or goods supplied incorrectly.

Orders may be cancelled within 48 hours of receiving your order confirmation. The customer will be fully refunded for the item/items purchased within this time frame. After 48hrs of receiving your order confirmation you will be subject to a handling fee of $20.00 which will be charged to your credit card if you choose to cancel. If your order has been shipped before receiving your cancellation notification you will have to follow the returns procedure. Please note that you will be responsible for return shipping costs.