FAQ

General enquiries, product and stockists info: info@audreyinc.com

Sales (Wholesale & Retail): sales@audreyinc.com

Returns: returns@audreyinc.com

Bespoke commisions/special projects: studio@audreyinc.com

Payment can be made securely online by visa, mastercard, switch or debit cards. If you are shopping from outside the United Kingdom, when you place your order your credit card company will convert the transaction to your own currency.

The credit/debit card that is being used must be yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

We can only ship to the billing cardholders address.

When you complete the checkout process you will be presented with an order confirmation page and you will be able to click through to print your order details. In addition, you will receive an email confirming your order details.

Gift boxes can be purchased for 6.00UKP. We offer a complimentary scarf gift box for purchases over 200.00UKP. Details & Dimensions: 27 x 27 x 2.5cm (10.5 x 10.5 x1″) custom grey scarf box with audrey logo in dark grey & black tissue paper.

Prices are shown in UK pounds. The currency converter will show an approximate conversion according to the country you live in. Items outside of the UK maybe subject to import duties and taxes which remain the responsibility of the recipient. Please note that deliveries may be subject to inspection by customs authorities.

Currently we are shipping orders to the EU, USA/Canada, Hong Kong, Japan and Australia.

Category A – UK/Northern Ireland via Royal Mail Special Delivery™ Next Day FREE shipping

Category B  – USA/Canada via FedEx Ground FREE shipping

Category C  - EU, Hong Kong, Japan, Australia, via FedEx add 30.00UKP for shipping

You will receive an email confirmation once your order has been shipped with a tracking number. Your goods will arrive between 7-10 days of receiving your order confirmation.

If you order over a UK/US holiday your order will be processed the immediate following business day.

If you would like to upgrade your shipping service or need immediate delivery please contact sales@audreyinc.com

If your destination country is not listed please contact sales@audreyinc.com

Item availability

If an item is out of stock you will be notified immediately and we will endeavour to find you an alternative solution.

Items may be refunded or exchanged within 14 days of receipt only in the UK or US. We cannot accept returns on other overseas orders. The recipient must notify us via email to returns@audreyinc.com within 48 hours of receiving an item and obtain authorisation from us and a return address. Please include your original receipt in the returned parcel and a print out of the email authorising the return and reason for return. Without these documents we cannot refund or exchange your purchase.

If in the UK please send returns to the following address:

Returns Dept – audreyinc.com
17 Nottingham Street, London W1U 5EW

If in the US please send returns to the following address:

Returns Dept – audreyinc.com
244 Fifth Avenue #2DS, New York 10001 USA

Please note that items must be returned new in its original condition,unused,unwashed and with all tags still attached in their original, undamaged packaging. We are unable to accept merchandise that is not received in the above conditions and reserve the right to deny credit if the returned merchandise does not meet our return policy.

Shipping and handling fees will not be reimbursed – this is the responsibility of the customer.

To receive a refund we will credit the purchaser’s credit card for the sum paid for the item (this does not include duties/taxes or postal costs.) Please note that postal costs for returned goods are the customer’s responsibility and will only be reimbursed if goods were damaged in transit or goods supplied incorrectly.

Cancellation Policy

Orders may be cancelled within 48 hours of receiving your order confirmation. The customer will be fully refunded for the item/items purchased within this time frame. After 48hrs of receiving your order confirmation you will be subject to a handling fee of 15.00UKP which will be charged to your credit card if you choose to cancel. If your order has been shipped before receiving your cancellation notification you will have to follow the returns procedure. Please note that you will be responsible for return shipping costs.

For 100% silk products – Dry clean only, no hand wash, no bleach, cool iron.

For 100% cotton products- Hand wash cold, no bleach, dry flat, iron with low heat.

Each audrey scarf is individually printed. Color and fabric irregularities may occur with this hand-finished product.

Scarves are made in China and Italy.